FAQ - Returns, Shipping, and Brand Ethos

FAQ

 

UPDATE

We currently ship to the UK, Northern Ireland, Ireland, USA & CANADA.

Ireland orders - To avoid customs fees and long delivery times, we use EU-Based printers whenever possible. However, some items may ship from outside the EU and may incur import VAT or handling charges.

Northern Ireland orders - We ship from UK-based or EU-based printers to avoid customs declaration.s. Shipping times are typically 5-8 business days.  

All hats that are for sale are manufactured in USA so be prepared for longer shipping between 15-30 days and a possible but not guaranteed extra charge.

USA & CANADA - you will see orders that will appear as sold out and that is because they are manufactured in the UK and so it would cost you too much and too long of a delivery to recieve. The average delivery time is between 5-10 days and that included production. The cost of each product represents manufacturing cost, designing and the product itself.  I can't lower it any further.

Please contact us before ordering if you need to confirm shipping or origin of printing etc.

Returns

Each product is PRINT ON DEMAND. That means that there is no returns for items that have been ordered wrong i.e size, colour or simply changed your mind. However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the contact us section of the site and provide a clear photo showing the issue, your order details, delivery time and as much detail as possible. There is no need to return the damaged product.  In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects. 

Shipping

We offer free standard shipping on all UK orders over £50. For international shipping economy shipping options are available at checkout and prices differ. Please also allow approximately 10-15 days delivery and sometimes up to 30 days due to being PRINT ON DEMAND and also depending on country of delivery.

Brand Ethos

Fearless And Found is committed to sustainable and ethical practices. We source our materials responsibly and strive to minimize our environmental impact. If you have anymore questions, please use the chat button on the main page or the contact us section, thank you for your support.

Discounts

There is a 10% discount code that is automatically issued and appears on screen once you sign-up to the store emailing list.

PRICING

Please understand that as a new company, there is only so low we can go with the overall price.  The price that is shown is the cost of the manufactering and also the brand will make themselves and we have gone to our lowest. Any discounts and free dlivery that is offered is a good will gesture of the company. Any concerns for anything else, please get in contact with us and please also follow us on TIKTOK and support us there @fearlessandfound Thank You!